Services & pricing

Short-term rentals offer more flexibility, higher returns, and better care for your home, with cleaning and property checks after every guest. Auckland homes can earn 30–50% more as short-term rentals compared to traditional long-term renting.

Yes, we use platform tools like ID verification, profile checks, and booking history to help ensure your home is booked by respectful, reliable guests.

Utilities (electricity, water, and high-speed internet) should remain connected year-round and paid by the homeowner.

Of course, it's still your home. You can block dates for personal use whenever you want, whether that's a weekend away, a family Christmas, or a longer stay. Just give us as much notice as you can and we'll manage the calendar around your dates, including coordinating cleaning before and after your stay.

We inspect your home after every stay, so any damage is identified quickly. For minor issues, we handle resolution directly through guest deposits or platform protection.

For larger claims, we manage the entire process through Airbnb's AirCover or the relevant platform's host protection program, submitting evidence, liaising with the platform, and following the claim through to resolution.

For damage that falls outside platform coverage, we recommend homeowners hold short-term rental landlord insurance as a backup. We're happy to recommend NZ providers who specialise in this if you don't already have cover in place.

Yes. You can live overseas or take a hands-off approach. We take care of everything on your behalf.

No problem. We can take over and optimise your existing listings, or create new ones under Homello to unlock better performance and visibility. We’ll also take care of any future bookings already on your account, ensuring a smooth transition without disrupting your guests.

If anything needs fixing, we’ll organise it promptly and keep you informed. You’ll be billed directly for the cost, and if you have a preferred maintenance provider, we’re happy to use them.

After every stay, we complete a full walkthrough as part of the turnover and file a written report with photos, covering anything damaged, moved, missing or needing attention. You’ll be notified promptly if anything significant comes up, along with the photos and our recommended next step. This record also provides the evidence needed to support any damage claim through a booking platform.

We do, as part of our full-service management. Every turnover is professionally scheduled around check-in and checkout, with hotel-quality cleaning, fresh linen and restocking of essentials such as toilet paper, soap and coffee. We also supply premium New Zealand-made bathroom products as standard. Cleaning costs are charged to the guest as part of their booking, rather than to the homeowner.

We always put hospitality first. Every stay is supported by hotel-grade cleaning, with photo reports helping us maintain consistent standards. Guests receive quick, professional communication, smooth self-check-in and clear information throughout their stay.

We also focus on the details that make a home feel welcoming, from quality coffee, fresh milk and cooking essentials to premium New Zealand-made bathroom products and thoughtful extras such as chocolate or wine. For longer stays, we check in partway through so any issues can be resolved early.

Typically within minutes. Fast, consistent communication helps protect the guest experience, prevent issues from escalating and support stronger booking performance. We treat response time as an operational priority, not simply a customer-service metric.

We respond quickly, assess what is needed and coordinate the right local support. Whether it’s a lockout, maintenance issue or urgent question, guests will always reach someone who knows the property and is ready to help, at any time of day.

Pricing is the single biggest lever on what your home earns, and we work on it every day. We track demand, comparable listings, local events, and your booking pace, adjusting rates daily, often by 10-20%. We use professional revenue management software, but we're always making manual adjustments based on what's actually happening in the market.

Continuously. We monitor three core metrics every week: impressions (how often your listing appears in search), click-through rate (how many people click on it), and conversion rate (how many of those actually book). When numbers drop, we diagnose why and act on it. That might mean new photos, a rewritten title, updated copy, or a pricing adjustment.

Homello brings years of short-term rental and platform experience to every property we manage. We understand what drives visibility, bookings and revenue across Airbnb and Booking.com, and how small changes can improve performance over time. Read our founder’s story here.