Privacy & policy
Homello is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services in connection with Airbnb property management.
By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of personal and non-personal information:
a. Personal Information
- Full Name
- Email Address
- Phone Number
- Property Details
- Airbnb Account Information (with your consent)
- Billing and Payment Information
- Communication History
b. Non-Personal Information
- Browser type and version
- IP address
- Device type
- Pages visited and time spent
- Referring websites
2. How We Use Your Information
We use the information we collect to:
- Provide and manage property listing and Airbnb services
- Communicate with you regarding bookings, issues, or service updates
- Improve our website and user experience
- Process payments and invoices
- Send marketing emails (you may opt out at any time)
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Airbnb or similar platforms (as part of our management process)
- Service providers and subcontractors under confidentiality agreement
- Payment processors
- Legal or regulatory authorities when required
4. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. However, no system is 100% secure.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience, understand user behavior, and improve our services. You can manage cookie preferences through your browser settings.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data (where applicable)
- Withdraw consent to data processing
To exercise any of these rights, contact us at hello@homello.co.nz.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
- Email: hello@homello.co.nz
- Phone: (+64) 2108888492
- Website: homello.co.nz