What does Homello manage for my Airbnb in Auckland?

We handle everything — pricing and revenue optimisation, guest vetting and communication, professional cleaning and hotel-grade linen, restocking essentials, and creating and optimising your listing across all major booking platforms.

You’ll receive a monthly owner statement showing bookings, earnings, and any costs like restocking or maintenance. Payments are deposited directly into your bank account each month.

How long does the setup take?

We’ll get your home guest-ready and live within 7 business days of signing on. That includes photography, cleaning, stocking essentials, and creating your listings across major platforms.

Effective date: 19 July 2026

Privacy Policy

Homello is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you visit our website, enquire about our property management services, request an appraisal, make or enquire about a booking, stay at a property managed by Homello, or otherwise interact with us.

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This policy applies to homeowners, prospective homeowners, guests, prospective guests and other visitors to our website.

1. Information We Collect

We may collect the following types of information:

a. Homeowner and General Information

Full name
Email address
Phone number
Property details
Airbnb account information (with your consent)
Billing and payment information
Communication history

b. Website and Technical Information

Browser type and version
IP address
Device type
Pages visited and time spent
Referring websites

c. Guest and Booking Information

Guest names and contact details
Booking and stay details, including dates, property selected and number of guests
Payment, billing and refund information
Check-in information, stay preferences and communications
Information relating to complaints, property damage or booking disputes

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Providing personal information is generally voluntary. However, if you do not provide information reasonably required for an appraisal, property management service or booking, we may be unable to provide that service, confirm the booking, process payment or respond to your enquiry.

2. How We Use Your Information

We use the information we collect to:

Provide property appraisals, property management and listing services

Communicate with you regarding bookings, issues, or service updates
Improve our website and user experience
Process payments and invoices
Send marketing emails (you may opt out at any time)
Comply with legal obligations
Process and manage direct bookings, payments, cancellations and refunds
Provide guests with check-in information and support
Coordinate cleaning, maintenance and other property services
Manage complaints, property damage, safety concerns and booking disputes
Measure advertising performance and understand where enquiries and bookings come from

3. Sharing Your Information

We do not sell your personal information. We may share relevant personal information, where reasonably necessary, with:

Airbnb and other booking or travel platforms
Cleaners, maintenance contractors and other providers involved in managing properties
Website, communications and technology providers
Payment processors
Website analytics and advertising providers, which may receive website usage and technical information
Legal or regulatory authorities where required or permitted by law
Property owners, where reasonably necessary to address a serious property damage, safety, insurance or legal issue

Modern glass coffee table with a wooden and metal lamp on top, situated on a brown carpet.

Modern dining area with a white rectangular table, wooden chairs with woven seats, a beige armchair, and a ceramic tea set on a round tray.

4. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure. However, no system is 100% secure.

5. Cookies & Tracking Technologies

We use cookies, pixels and similar technologies to operate our website, understand how visitors use it and measure advertising performance. These technologies may collect information such as your IP address, browser and device type, pages visited, website interactions and referral source. We may use services including Google Analytics, Google Ads and the Meta Pixel to analyse website activity, attribute enquiries to advertising campaigns and display relevant advertising. These providers may process information outside New Zealand in accordance with their own privacy policies. You can manage or disable cookies through your browser settings.

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6. Your Rights
You may:

Ask whether we hold personal information about you
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete personal information
Opt out of marketing communications
Contact us with a concern about how your personal information has been handled

To make a request, contact our Privacy Officer at hello@homello.co.nz.

Silver espresso machine with a milk frothing pitcher on the drip tray and a floral-patterned cup and saucer on the right.

Close-up of a beige sofa with a wooden dresser in the background and white candles in a wooden bowl on a black table in the foreground.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

9. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:

Privacy Officer
Homello
Auckland, New Zealand

Email: hello@homello.co.nz
Phone: +64 21 088 88492
Website: homello.co.nz