What does Homello manage for my Airbnb in Auckland?

We handle everything — pricing and revenue optimisation, guest vetting and communication, professional cleaning and hotel-grade linen, restocking essentials, and creating and optimising your listing across all major booking platforms.

You’ll receive a monthly owner statement showing bookings, earnings, and any costs like restocking or maintenance. Payments are deposited directly into your bank account each month.

How long does the setup take?

We’ll get your home guest-ready and live within 7 business days of signing on. That includes photography, cleaning, stocking essentials, and creating your listings across major platforms.

Mon, 4 August 2025

Privacy & policy

Homello is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services in connection with Airbnb property management.

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By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of personal and non-personal information:

a. Personal Information

Full Name
Email Address
Phone Number
Property Details
Airbnb Account Information (with your consent)
Billing and Payment Information
Communication History

b. Non-Personal Information

Browser type and version
IP address
Device type
Pages visited and time spent
Referring websites

2. How We Use Your Information

We use the information we collect to:

Provide and manage property listing and Airbnb services
Communicate with you regarding bookings, issues, or service updates
Improve our website and user experience
Process payments and invoices
Send marketing emails (you may opt out at any time)
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

Airbnb or similar platforms (as part of our management process)
Service providers and subcontractors under confidentiality agreement
Payment processors
Legal or regulatory authorities when required

Modern glass coffee table with a wooden and metal lamp on top, situated on a brown carpet.

Modern dining area with a white rectangular table, wooden chairs with woven seats, a beige armchair, and a ceramic tea set on a round tray.

4. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. However, no system is 100% secure.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, understand user behavior, and improve our services. You can manage cookie preferences through your browser settings.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data (where applicable)
Withdraw consent to data processing

To exercise any of these rights, contact us at hello@homello.co.nz.

Silver espresso machine with a milk frothing pitcher on the drip tray and a floral-patterned cup and saucer on the right.

Close-up of a beige sofa with a wooden dresser in the background and white candles in a wooden bowl on a black table in the foreground.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Email: hello@homello.co.nz
Phone: (+64) 2108888492
Website: homello.co.nz